It is becoming popular among hotel services. But not all people know exactly what has to do with the hotel butler service. What about this support offered as a complimentary service of the best suites? People who approach this for the first time this service has not a clear idea about what to expect. And they don’t know what to ask the dedicated staff member. Maybe it is useful to clarify some aspects.
The number of structures that propose the hotel butler service up to request or complimentary is increasing. Generally, it is paired with special, signature, or the biggest suites of the main brands. It happens in the mountains, to the sea and as well in the city. Having a butler means to be helped in managing the room and the stay. Of course, this professional is properly trained to satisfy most of the needs that a guest can have during the stay in the hotel.
It is important to know that hospitality companies offer the hotel’s butler to create a loyal relationship with the guest. The staff has to please the client and not the opposite. So you have to treat them with kindness and they have to reserve courtesy and professionalism to you. But you as a customer have to use the service and to ask what you need. Just keep in mind the competencies that butler hotel has.
The tasks of the hotel butler service
Each hotel has different rules and this makes some differences in the service provided. Starting from the time: in some cases, the hotel’s butler is available only during the day. In many hotels, it is a 24 hours service. Anyway more or less they do the same things. What is common among the different structures are the unpack and pack, draw a bath, and reserve a table in a restaurant. But butler service in a hotel can be something more, like tailor-made assistance.
Usually, the butler has also the task to superintend the room cleaning. To keep always in perfect conditions the suite. So what a guest can ask (you should follow these indications in case you have a hotel’s butler service in your hotel room) concern mainly the management of the room. It is included the organization of an in-suite meal. Sometimes the complimentary butler hotel service gives the availability of a chef and a dedicated concierge. So the butler can coordinate the contacts between the guests and those staff members.
What the butler does
The first approach of the hotel’s butler with the guests is in the room. She or he welcomes the clients of the suite and shows them the different internal ambients and the amenities. This staff member explains as well the facilities of the entire structure. She or he generally tells the guests what is the task that the butler has to accomplish to serve the customers properly.
In this first meeting what is important for her or him is to understand the people who are in front of her or him. Why? To please them it is necessary to know what they want and need, providing customized hotel butler service.
After that, the hotel’s butler manages the check-in, unpack the luggage, and press clothes. if it is necessary and according to the hotel policy. She or he takes care of the room, meanwhile, in general, the concierge work on external need. For instance the reservation of a restaurant, the ticket purchase for some events, and so on. This is part of the butler hotel tasks.
There is not a precise rule, so hotel by hotel these tasks can be done by the butler as well. For example, the task of the hotel’s butler is also to refill the minibar and the room with drinks and snacks. Then this staff member brings the newspaper, breakfast, and a cup of tea in the afternoon or a glass of wine before dinner. Ask for butler service in the hotel.
For any need, the guest can call and ask the hotel’s butler that will be discretely positioned close to the room. Or she or he will just be somewhere else with the mobile phone switched on. To answer immediately to the call or the messages got from the guests. For instance, during the late-night, you can write an SMS with some changes or orders about breakfast and she or he will provide to organize.
Some hotels are using the new technologies and this means that the hotel’s butler gives to the guests a tablet to manage the room. This is useful as well to interact with the staff. So the client can ask what he needs by the device and the butler will work to satisfy the request. In many hotels at the night, the butler cleans the guests’ shoes for the day after. During the day or the evening, this staff member prepares the bath and aromatherapy, where available. You can ask now about all the features of the butler service in the hotel.
Details and tip
When you book some accommodation you can find more details about the hotel butler service. In some cases, they send to you a paper to be filled with your needs and interests. So they can personalize the assistance before your arrival. This will help you also to understand better what the butler will do for you during your stay. Then there will be specifics about other staff members dedicated to supporting you.
About the tip, it is totally up to you. It is of course not mandatory and the service received is included in the room rate. But if you think, at the end of your stay, that the hotel’s butler was particularly kind and professional or if she or he helped you also in some tasks not mandatory, well a tip is always welcome by the staff. Do not think anyway that the activities depend on it, otherwise, it means that the service is not well provided.
Worldwide hotels with butler service
It depends on the type of room you reserve, but many hotels are offering this type of service. Here I want to list some of the accommodations with butler service around the world. These are the best hotels you can reserve and try this special treatment.
Dorchester Hotel in London
La Pleta Hotel & Spa Raises, in the Catalonian Pyrenees
Ritz-Carlton hotels in the main cities
Hotel Monasterio, a Belmond hotel in Cuzco
Other hotels give you the butler service, but by this shortlist you can get inspired. Especially because they are masters in this type of service.
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Book your luxury hotel and get familiar with the butler’s service. You will be satisfied.